1. Introduction
Welcome to the Shipping and Delivery Policy of Edvnce Learning (“we,” “us,” “our,” or “Edvnce”). This policy outlines the shipping methods, associated costs, estimated delivery times, tracking options, and related instructions for orders placed on our platform (“the Website”). By placing an order, you agree to the terms and conditions outlined in this policy.
2. Shipping Methods and Costs
We offer a variety of shipping methods to accommodate your preferences and location. The available shipping options and associated costs will be displayed during the checkout process. The costs may vary based on factors such as shipping destination, weight, and delivery speed.
3. Estimated Delivery Times
The estimated delivery times vary depending on the shipping method selected and the destination. Standard delivery times are as follows:
- Domestic Shipping: 10 days
- International Shipping: 20 days
Please note that these are approximate delivery times and do not account for potential delays caused by factors beyond our control.
4. Factors Affecting Delivery Times
Several factors can affect delivery times, including but not limited to:
- Geographic Location: Remote or hard-to-reach areas may experience longer delivery times.
- Customs and Import Regulations: International orders may be subject to customs inspections and import regulations, which can lead to delays.
- Holidays and Peak Seasons: During holidays and peak shopping seasons, there may be delays due to increased shipping volumes.
5. Order Tracking
We provide order tracking options to keep you informed about the status of your shipment. Once your order is shipped, you will receive a tracking number and instructions via email. You can use this tracking number to monitor the progress of your delivery.
6. Tracking Instructions
To track your order:
- Check your email: Look for an email from us containing your tracking number and shipment details.
- Visit the Tracking Page: Use the tracking number provided to access the tracking page on our Website. Enter the tracking number in the designated field to view the current status of your order.
- Contact Customer Support: If you encounter any issues or have questions about your order’s status, please contact our customer support team at support@edvnce.com.
7. Lost or Delayed Shipments
In the rare event that your shipment is lost or significantly delayed, please contact our customer support team. We will initiate an investigation with the shipping carrier to locate your package and determine the appropriate course of action.
8. Change of Address
If you need to change your shipping address after placing an order, please contact our customer support team as soon as possible. Address changes may impact delivery times and additional charges may apply.
9. Contact Us
If you have any questions, concerns, or requests related to our Shipping and Delivery Policy, please contact us at support@edvnce.com.
By placing an order on the Edvnce Learning Website, you acknowledge that you have read and agree to this Shipping and Delivery Policy.