1. Refund Policy
At Edvnce Learning (“we,” “us,” “our,” or “Edvnce”), we strive to provide a valuable learning experience to all our users. This Refund and Cancellation Policy outlines our procedures for refunds and cancellations. By using our services, you acknowledge and agree to the terms of this policy.
2. Refund Eligibility and Timeframes
a. Course-Related Refunds: We offer a 30 days refund window for our products. To be eligible for a refund, you must request the refund within this timeframe from the date of purchase. Beyond this period, refunds may not be available.
b. Technical Issues: If you experience technical difficulties that prevent you from accessing or completing the course, please contact our support team within 7 days of purchase. We will work to resolve the issue and, if necessary, provide a refund.
3. Refund Request Process
a. To request a refund, you must submit a written request to support@edvnce.com within the specified refund timeframe.
b. Your refund request should include:
- Your full name
- Course name and date of purchase
- Reason for the refund request
c. Our team will review your request and respond within 7 days with further instructions.
d. If your refund request is approved, the refund will be processed using the original payment method within 3 working days.
4. Cancellation Procedures and Fees
a. Course Cancellation by User: If you wish to cancel your enrollment in a course, you may do so within 7 days of purchase. A cancellation fee will be deducted from the refund.
b. Course Cancellation by Edvnce: Edvnce reserves the right to cancel a course due to unforeseen circumstances. In such cases, registered participants will receive a full refund or the option to transfer to a future course.
5. Requirements for Refunds and Cancellations
a. Refunds will only be granted if:
- The refund request is made within the specified timeframe.
- The course materials have not been accessed or downloaded.
b. Cancellations will only be processed if:
- The cancellation request is made within the specified timeframe.
- The course materials have not been accessed or downloaded.
6. Contact Us
If you have any questions, concerns, or requests related to our Refund and Cancellation Policy, please contact us at support@edvnce.com.
By using Edvnce Learning’s services, you acknowledge that you have read and agree to the terms of this Refund and Cancellation Policy.